Frequently asked questions

All products offered by ScandiWarm originate in Sweden. The exact technical parameters are shown on each product page. Certificates and supporting quality documents are available from customer service on request.

Yes. The displayed price includes standard pallet delivery to an accessible kerbside unloading point in the selected active country. Special access, timed delivery or non-standard unloading must be confirmed separately before payment.

Payment is accepted only by advance bank transfer in EUR. We do not offer cash on delivery or card payment. Transfer details and the identity of any payment-processing partner are shown in the order information.

The order enters preparation after the full amount has been credited and matched using the order reference. We then confirm the planned delivery window. Do not arrange installers or empty your current fuel reserve until the appointment is confirmed.

A secured pallet is delivered by a heavy goods vehicle, normally to the kerbside. The unloading point must be firm, level and accessible. Moving the pallet inside a building is not part of standard delivery.

Tell us before payment about narrow streets, low bridges, weight restrictions, steep slopes, unpaved ground, gates and restricted delivery hours. This allows us to confirm whether standard delivery is possible.

Yes, after prior arrangement at the warehouse assigned to your country. Collection requires confirmed payment, an agreed date and a suitable vehicle. The warehouse cannot release goods to an unannounced visitor.

Inspect the pallet before signing. Note visible damage and shortages on the carrier document, retain the packaging and immediately send photographs and your order number to customer service.

Where a statutory withdrawal right applies, contact us before sending anything back. Pallets usually require freight transport and cannot be returned by parcel post. The applicable deadlines, costs and refund rules are explained on the withdrawal page.

Yes. The discount is based on the combined number of pallets: exactly 5 pallets receive 3%, exactly 10 pallets receive 5%, and larger quantities require an individual quotation.