Natural warmth from the North
Help with ordering and delivery
Everything you need to choose the right fuel, place an order and prepare for pallet delivery. If your situation is unusual, contact our team before making the transfer.
Choose the right product
Check that the fuel type, dimensions and quality class are approved for your appliance. Each product page shows the binding pallet weight, packaging, moisture, ash and calorific value where applicable. Certificates and supporting quality documents are available on request.
Retail and wholesale orders
Products are sold in the pallet units stated on the product page. For B2B orders, a combined total of exactly 5 pallets receives 3% discount and exactly 10 pallets receives 5%. For more than 10 pallets, request an individual quotation so that delivery and unloading can be planned correctly.
Prices and standard delivery
All active markets use EUR. The displayed price includes VAT where applicable and standard pallet delivery to an accessible kerbside unloading point. Any non-standard access, special unloading equipment or additional service must be agreed before payment.
Advance bank transfer
We accept payment only by advance bank transfer. The order confirmation identifies the beneficiary, bank account and, where applicable, the disclosed payment-processing partner. Always quote the unique order number. Dispatch begins only after cleared funds are received.
Prepare the delivery point
Provide a reachable telephone number and disclose narrow roads, weight restrictions, gates, slopes or other access limitations. The vehicle requires a firm, level and accessible unloading area. Standard delivery does not include carrying the pallet into a building or over soft ground.
Collection from the warehouse
Personal collection is possible only after the responsible warehouse confirms the date, collection reference, vehicle and loading conditions. The order must be paid in advance. Do not travel to the warehouse without a confirmed appointment.
Damage, shortages and returns
Inspect every pallet before signing the carrier document. Record visible damage or missing units and take clear photographs. For a withdrawal or return, contact customer service first: palletised goods cannot normally be returned by ordinary parcel post and transport must be arranged.