Delivery information

Delivery area

Available countries and currencies are shown in the country selector. Product availability may differ because of national solid-fuel rules.

Pallet conditions

Delivery is normally made as kerbside pallet delivery to an accessible, hard and level surface. The carrier cannot place a pallet on soft ground, steep slopes or through an unsuitable entrance.

Timing

The current delivery estimate is shown before the order is placed or confirmed individually. Do not schedule installers or empty existing fuel storage until the delivery appointment is confirmed.

Damage and shortages

Check the number and visible condition of pallets at handover. Note discrepancies on the delivery document and send photographs promptly so the carrier claim can be handled.